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Getting Started
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your existing Personal Access Code (PAC) and the cellphone number or email address associated with your account. This must be the same information that you have on file with Unity Credit Union.
Step 1: Sign in with your current login credentials
Go to the sign in screen and enter your MEMBER CARD® debit card number and your Personal Access Code (PAC).
Step 2: Set up your new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it. If you try something that is not accepted, it likely means someone else has already chosen that username.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 3: Set up a new password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 4: Verify your identity
You will need to enter your cellphone number or email address. If the contact information entered does not match the information that Unity Credit Union has on file, a verification code will be sent to the cellphone number or email address that you entered. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Note: You will not receive a verification code if the contact information you entered matches the information we have on file.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your date of birth, and a valid cellphone number or email address.
Step 1: Sign in using your debit card
That’s the number on the front of your MEMBER CARD® debit card.
Step 2: Verify your identity
You’ll need to enter your date of birth and either your cellphone number or the email address that we have on file for you. You will receive a verification code either through a text message or email. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Step 3: Set up a new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 4: Set up a password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
Note: If you have a personal account with us, make sure that you create a different username for your business sign in.
When you sign in for the first time, you will use your business MEMBER CARD® debit card number, your date of birth, and a cellphone number or email address.
Step 1: Sign in using your business MEMBER CARD® debit card
That’s the number on the front of your MEMBER CARD® debit card.
Step 2: Verify your identity
You’ll need to enter your date of birth and either your cellphone number or the email address that we have on file for you. You will receive a verification code either through a text message or email. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Step 3: Set up a new username
Enter a new username (username cannot be your debit card number and avoid using your name). Also, if you have a personal account with us, make sure your username is different. Choose something unique to you and something that you can easily remember because once you create it, you can't change it. Avoid using just your first name as it may be too simple and already in use by someone else. Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
If you try something that isn't accepted, it likely means someone else has already chosen that username.
Step 4: Set up a password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create user profile’ to finalize your sign in information. Going forward, whenever you sign into small business online banking, you will use the username and password you just created!
Profile consolidation allows you, as a small business member, to add your personal profile. This will enable you to switch back and forth between your business and personal profiles.
To set up profile consolidation:
1. Sign in to online banking. (profile consolidation set up is not available on the mobile banking app)
2. Select ‘Business services’.
3. Click ‘Profile consolidation’.
4. Click ‘Add profile’.
5. Enter personal profile username.
6. Enter personal profile password.
7. Click ‘Continue’.
8. Review details and click ‘Continue’.
9. Personal profile is successfully added.
10. You will need to sign out and sign back in to complete the setup.
2. Select ‘Business services’.
3. Click ‘Profile consolidation’.
4. Click ‘Add profile’.
5. Enter personal profile username.
6. Enter personal profile password.
7. Click ‘Continue’.
8. Review details and click ‘Continue’.
9. Personal profile is successfully added.
10. You will need to sign out and sign back in to complete the setup.
To switch between profiles, go to the top of the screen to where your username is displayed. Hover over your username and the consolidated profiles will be displayed. Choose the profile you would like to switch to. A pop-up box will display asking if you are sure you want to switch profiles. You can either cancel or switch profiles.
Small business online banking offers the same features as personal online banking, with the addition of some useful features that will help you save time and money. Within small business online banking, you can:
Manage your delegates
- Create and set up delegates as Initiator or Read-only. Provides delegates with their own login ID and password so they can sign in separately. For example, you can select view-only status for your accountant and initiator status for an employee who pays your bills.
- Add/modify delegate(s) securely and easily within your small business online banking. You can manage this aspect yourself, where you can add, edit, or delete delegates (if needs change). You can also temporarily disable delegates' access (when employees are on holidays or on leave). Other signers on the business can also delete your delegates, if required.
- Unlock your delegates if their account is locked through entering the wrong login information three times. You can also change the delegate's password (PAC).
Consolidate accounts so you can switch between personal and business profiles with only having to sign in once.
Set up dual signers on business accounts that require two people to approve transactions. (You can have as many signers as the organization requires, but you only need 2 to sign for dual signature).
Manage your accounts anytime, anywhere through mobile access with our mobile app and mobile web banking (this option is only available for signers. Delegates can only access small business online banking through the full website).
Pay your federal taxes online to the Canada Revenue Agency.
Create favourite transactions (based on previous transactions) to reduce the number of steps to make the same transaction.
Manage your small business alerts by staying informed when you need to approve transactions or if you have transactions that are about to expire. You can view small business alerts by email or text message anywhere, anytime (text messaging rates may apply). Set up is required before alerts are received.
As a signer on a business, we need to authenticate you as an individual. It is important that your personal information such as date of birth, email address and cellphone number on file with us is up to date. This will ensure that your identity can be validated at sign in.
You can update your personal information by contacting us at 306.228.2688.
Get instant and secure access to your accounts with the Unity Credit Union mobile app. You can download the app by following these simple steps, and it’s FREE!
EXISTING USERS
For Apple Users:
The new Unity Credit Union mobile app will be available as an app update! Install the update and you will be connected to our new online banking mobile app. Follow these instructions to apply the update:
- Visit the App Store.
- Search Unity Credit Union.
- Tap the Unity Credit Union logo.
- Hit 'UPDATE' and you're set!
For Android Users:
1. Delete all old versions of the Unity Credit Union mobile app.
2. Close all open apps and browser windows on your device.
3. Restart your device.
4. Install our new Unity Credit Union mobile app found on Google Play.
2. Close all open apps and browser windows on your device.
3. Restart your device.
4. Install our new Unity Credit Union mobile app found on Google Play.
Note: If you have already downloaded the new app without taking these steps, you can delete both the old and new apps; restart and re-install the new app.
NEW USERS
For Apple Users:
1. Using your iPhone, in the App Store search for ‘Unity Credit Union.’
2. Look for our app icon and verify that the author of the app is Unity Credit Union
3. Tap ‘Get’ and once installed click ‘Open’.
For Android users:
1. Using your Android phone, open the Google Play™ Store and tap the search icon and search for 'Unity Credit Union'.
2. Select the app icon, and verify that the author of the app is Unity Credit Union
3. Tap the ‘Install’ button.
Our new online banking mobile app is only available to install onto iPhone and Android smartphones. Apps cannot be installed onto tablets or iPads at this time. In the meantime, to access online banking on your iPad or tablet, you can use your mobile device’s browser (e.g. Safari) and visit www.unitycu.ca and Sign In to online banking.
Manage Your Accounts
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your existing Personal Access Code (PAC) and the cellphone number or email address associated with your account. This must be the same information that you have on file with Unity Credit Union.
Step 1: Sign in with your current login credentials
Go to the sign in screen and enter your MEMBER CARD® debit card number and your Personal Access Code (PAC).
Step 2: Set up your new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it. If you try something that is not accepted, it likely means someone else has already chosen that username.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 3: Set up a new password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 4: Verify your identity
You will need to enter your cellphone number or email address. If the contact information entered does not match the information that Unity Credit Union has on file, a verification code will be sent to the cellphone number or email address that you entered. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Note: You will not receive a verification code if the contact information you entered matches the information we have on file.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
Online Banking:
1. On the sign in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
Mobile App:
1. Click ‘Sign In’ and on the Sign-In page and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
You will need to set up your alerts in the new online banking for each individual account. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification).
There are two types of Alerts - Account Alerts and Security Alerts. There are 3 mandatory Security Alerts that are received by email and cannot be turned off (Password Changed, New Biometric Access, and Password Attempt Lock).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
You can create favourite transactions that you plan to conduct often. Examples of favourite transactions may include bill payments, transfers to another account, or transfers to another Unity Credit Union member.
Online Banking:
1. Simply click the favourites icon (heart with plus [+] symbol) after completing a transaction.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
Mobile App:
1. Simply click the favourites icon (heart symbol) after completing a transaction.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
You can change the way your accounts display so that you see only the accounts you want to see.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
This option is not available in the mobile app.
Make your online banking as unique as you are by uploading a profile picture! Here's how!
Online Banking:
1. Sign in to digital banking on a desktop computer or tablet.
2. Hover over 'My Unity Credit Union'.
3. Under ‘Settings’ click ‘Profile Details’.
4. Click “Add Photo”.
5. Select which picture you want to use from your device and click ‘Save’.
2. Hover over 'My Unity Credit Union'.
3. Under ‘Settings’ click ‘Profile Details’.
4. Click “Add Photo”.
5. Select which picture you want to use from your device and click ‘Save’.
Mobile App:
1. Sign in to online banking on your mobile app.
2. At the bottom right hand corner of the screen tap ‘More’.
3. Tap 'Profile'.
2. At the bottom right hand corner of the screen tap ‘More’.
3. Tap 'Profile'.
4. Tap 'Customize Pictures'. Here you can choose a profile picture and/or a background image from your device.
Payments and Transfers
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your existing Personal Access Code (PAC) and the cellphone number or email address associated with your account. This must be the same information that you have on file with Unity Credit Union.
Step 1: Sign in with your current login credentials
Go to the sign in screen and enter your MEMBER CARD® debit card number and your Personal Access Code (PAC).
Step 2: Set up your new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it. If you try something that is not accepted, it likely means someone else has already chosen that username.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 3: Set up a new password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 4: Verify your identity
You will need to enter your cellphone number or email address. If the contact information entered does not match the information that Unity Credit Union has on file, a verification code will be sent to the cellphone number or email address that you entered. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Note: You will not receive a verification code if the contact information you entered matches the information we have on file.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
Online Banking:
1. On the sign in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
Mobile App:
1. Click ‘Sign In’ and on the Sign-In page and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
You will need to set up your alerts in the new online banking for each individual account. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification).
There are two types of Alerts - Account Alerts and Security Alerts. There are 3 mandatory Security Alerts that are received by email and cannot be turned off (Password Changed, New Biometric Access, and Password Attempt Lock).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
You can create favourite transactions that you plan to conduct often. Examples of favourite transactions may include bill payments, transfers to another account, or transfers to another Unity Credit Union member.
Online Banking:
1. Simply click the favourites icon (heart with plus [+] symbol) after completing a transaction.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
Mobile App:
1. Simply click the favourites icon (heart symbol) after completing a transaction.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
You can change the way your accounts display so that you see only the accounts you want to see.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
This option is not available in the mobile app.
Make your online banking as unique as you are by uploading a profile picture! Here's how!
Online Banking:
1. Sign in to digital banking on a desktop computer or tablet.
2. Hover over 'My Unity Credit Union'.
3. Under ‘Settings’ click ‘Profile Details’.
4. Click “Add Photo”.
5. Select which picture you want to use from your device and click ‘Save’.
2. Hover over 'My Unity Credit Union'.
3. Under ‘Settings’ click ‘Profile Details’.
4. Click “Add Photo”.
5. Select which picture you want to use from your device and click ‘Save’.
Mobile App:
1. Sign in to online banking on your mobile app.
2. At the bottom right hand corner of the screen tap ‘More’.
3. Tap 'Profile'.
2. At the bottom right hand corner of the screen tap ‘More’.
3. Tap 'Profile'.
4. Tap 'Customize Pictures'. Here you can choose a profile picture and/or a background image from your device.
Transferring money to another Unity Credit Union member is fast and easy – all you need is their account number and then follow these simple steps:
Note: If you want to avoid having to input the member's account number each time you transfer them funds, set your transfer as a favourite transaction (see steps under Manage Accounts).
Online Banking:
2. Click on ‘Transfers & Payments’. Under Transfers, click ‘Transfer Funds’.
3. Under Transfer from, choose the account that you'd like to transfer funds from.
4. Under Transfer to select ‘Another Unity Member’.
5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Unity Credit Union will not provide this information to you.)
6. Under Transfer details, enter the amount and click on Immediate, Scheduled or Recurring.
7. Under Memorandum, you can include text for your reference (optional).
8. Click ‘Continue’, confirm the details, and click ‘Continue’.
9. Select either text message or email to receive a one-time passcode.
10. An authentication code will then be sent to you by email or text message. Simply enter the code into the 'Enter Code' field and click ‘Continue’.
Mobile App:
2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’.
3. Under Transfer from, choose the account that you'd like to transfer funds from.
4. Under Transfer to select ‘Another Unity Member’.
5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Unity Credit Union will not provide this information to you.)
6. Under transfer details, enter the amount and click on Immediate, Scheduled or Recurring.
7. Under the Memorandum, you can include text for your reference (optional).
8. Tap ‘Continue’.
9. Select either text message or email to receive a one-time passcode.
10. An authentication code will then be sent to you by email or text message. Simply enter the code into the 'Enter Code' field and click ‘Continue’.
Interac e-Transfer®
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your existing Personal Access Code (PAC) and the cellphone number or email address associated with your account. This must be the same information that you have on file with Unity Credit Union.
Step 1: Sign in with your current login credentials
Go to the sign in screen and enter your MEMBER CARD® debit card number and your Personal Access Code (PAC).
Step 2: Set up your new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it. If you try something that is not accepted, it likely means someone else has already chosen that username.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 3: Set up a new password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 4: Verify your identity
You will need to enter your cellphone number or email address. If the contact information entered does not match the information that Unity Credit Union has on file, a verification code will be sent to the cellphone number or email address that you entered. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Note: You will not receive a verification code if the contact information you entered matches the information we have on file.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
Online Banking:
1. On the sign in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
Mobile App:
1. Click ‘Sign In’ and on the Sign-In page and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
You will need to set up your alerts in the new online banking for each individual account. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification).
There are two types of Alerts - Account Alerts and Security Alerts. There are 3 mandatory Security Alerts that are received by email and cannot be turned off (Password Changed, New Biometric Access, and Password Attempt Lock).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
You can create favourite transactions that you plan to conduct often. Examples of favourite transactions may include bill payments, transfers to another account, or transfers to another Unity Credit Union member.
Online Banking:
1. Simply click the favourites icon (heart with plus [+] symbol) after completing a transaction.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
Mobile App:
1. Simply click the favourites icon (heart symbol) after completing a transaction.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
2. Select ‘Accounts’.
3. Under Accounts click ‘Favourite Transactions’.
4. Click ‘Use'. (You can also click the heart icon located at the top right corner on your main online banking home page)
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to ‘Favourite’ heading and tap ‘Show more’ to see all.
4. Find the Favourite transaction you wish to use and tap it. The details will be displayed and tap ‘Use’ (Heart symbol).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
2. Select 'Accounts'.
3. Under Accounts click 'Favourite Transactions'. (You can also click the heart icon located at the top right corner on your home page)
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
2. Navigate to your ‘Dashboard’ (bottom left-hand corner).
3. Scroll to the ‘Favourite’ heading and tap ‘Show More’.
4. Choose the favourite you wish to view to show the details.
Here you can delete your favourite, edit (add image, change the name, and choose if this favourite is visible on your home page) or use it.
You can change the way your accounts display so that you see only the accounts you want to see.
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
2. Select ‘Accounts’.
3. Under ‘Accounts’ click ‘Customize Accounts’.
4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ‘ON’, you will see that it is green, meaning that account is visible.
5. Select which accounts you want to be visible, then click ‘Save’.
This option is not available in the mobile app.
Manage Small Business Online Banking
When you sign in for the first time, you will use your MEMBER CARD® debit card number, your existing Personal Access Code (PAC) and the cellphone number or email address associated with your account. This must be the same information that you have on file with Unity Credit Union.
Step 1: Sign in with your current login credentials
Go to the sign in screen and enter your MEMBER CARD® debit card number and your Personal Access Code (PAC).
Step 2: Set up your new username
Enter a new username (username cannot be your debit card number and avoid using your name). Choose something unique to you and something that you can easily remember because once you create it, you can't change it. If you try something that is not accepted, it likely means someone else has already chosen that username.
Your username can be up to a maximum of 35 alphanumeric characters. Special characters are optional. Going forward, this is what you will be using to sign in.
Step 3: Set up a new password
Choose a password that has a minimum of 10 characters and includes:
• 1 uppercase letter
• 1 lowercase letter
• 1 number
Special characters are optional.
Step 4: Verify your identity
You will need to enter your cellphone number or email address. If the contact information entered does not match the information that Unity Credit Union has on file, a verification code will be sent to the cellphone number or email address that you entered. Enter the code you receive in the verification pop-up window and click ‘Confirm.’
Note: You will not receive a verification code if the contact information you entered matches the information we have on file.
Step 5: Confirm sign in details
If everything looks correct, go ahead, and click ‘Create User Profile’ to finalize your sign in information. Going forward, whenever you sign into online banking, you will use the username and password you just created!
Online Banking:
1. On the sign in page, click ‘Forgot Username or Password?’
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
2. Click ‘Rest Password’.
3. Enter your username.
4. Select identification method - choose email or cellphone used in enrollment from drop down list.
5. Enter your email address or cellphone number and click ‘Continue’.
6. Enter the code that was sent to your email or cellphone via text.
7. Enter your new password and confirm the new password. Click ‘Continue’.
8. A password successfully reset message will be displayed. Click ‘Continue to Sign In’.
9. Sign in with your username and new password.
Mobile App:
1. Click ‘Sign In’ and on the Sign-In page and tap ‘Forgot Username or Password?’
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
2. Tap ‘Reset Password’.
3. Enter your username and select the identification method used in enrolment (either email or cellphone number).
4. Enter your email address or cellphone number and tap ‘Continue’.
5. Enter the code that was sent to your email or cellphone via text.
6. Enter your new password and confirm the new password.
7. Tap ‘Continue’.
8. You will receive a prompt that the password was successfully updated.
9. Sign in with your username and new password.
You will need to set up your alerts in the new online banking for each individual account. Account alerts are unique to each account – different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account.
You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification).
There are two types of Alerts - Account Alerts and Security Alerts. There are 3 mandatory Security Alerts that are received by email and cannot be turned off (Password Changed, New Biometric Access, and Password Attempt Lock).
Online Banking:
1. Sign in to online banking on a desktop computer or tablet.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
2. Click ‘My Unity Credit Union’ and under Alerts select 'Security' or 'Account'.
3. Select the account.
4. Under each heading, toggle on/off the types of desired notifications (text message, email, push notifications).
5. Set limit and amount if applicable.
6. Click 'Save'.
Mobile App:
1. Sign in to online banking on the mobile app.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
2. Tap ‘More’ (located bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’.
3. Choose the account.
4. Under each heading, tap the type of alert you would like then toggle on/off the types of desired notifications.
5. Set limit and amount, if applicable.
6. Click 'Save'.
You can create favourite transactions that you plan to conduct often. Examples of favourite transactions may include bill payments, transfers to another account, or transfers to another Unity Credit Union member.
Online Banking:
1. Simply click the favourites icon (heart with plus [+] symbol) after completing a transaction.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
2. Give your favourite a name and click ‘Add to favourites’.
3. You will receive a successful verification message.
Mobile App:
1. Simply click the favourites icon (heart symbol) after completing a transaction.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
2. Give the favourite a name and click ‘Confirm’.
3. You will receive a successful verification message.
Explore More
Online Banking How-To Demo Videos
Small Business Online Banking
Online Banking FAQs