Unity Credit Union is seeking a dedicated and skilled Member Experience Partner to join our team. This is a permanent, on-site, full-time position (37.5 hours per week) that requires specialized expertise in maintaining high standards of member service excellence, quality, and accuracy. If you have a passion for partnering to achieve success and would like to work with an amazing team of professionals, we would love to hear from you!
Position Description: The Member Experience Partner plays a crucial role in ensuring exceptional member service. Reporting to the Manager of Member Experience, you will:
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- Listen to and recognize member needs, making product or service recommendations in their best interest.
- Manage and administer various accounts, including new membership openings, closures, estate accounts, wires, and lawyer's trust accounts.
- Develop and maintain thorough knowledge of applicable credit union policies, products, services, and government legislation, particularly as it pertains to estates, account opening, closure, and maintenance.
- Actively refer business opportunities to appropriate operational areas, including referrals for members with complex financial planning needs to the Certified Financial Planner, lending needs to the lending department, and investing to the Investment Specialists.
- Promoting Unity Credit Union and maintaining active involvement in the community.
Compensation: Unity Credit Union offers a competitive total rewards package. Salary will depend on qualifications and experience. Benefits include a matched pension plan; group benefits (health, dental, life, disability and critical illness insurance), and paid community involvement.
Qualifications: The successful candidate will have completed Grade 12 plus one to three years or proven exceptional service experience. Credit Union or other financial institution experience is strongly preferred.
The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 4500 members. Our vision is, "Partnering to Achieve Success and Build a Better Community" and that is how we work and serve every day.
The Community: Unity is a progressive community of approximately 2500 people located in West-Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, swimming pool, and a regional park with a 9-hole grass green golf course and camping. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit
www.townofunity.com.
If you have a passion for partnering to achieve success and would like to work with an amazing team of professionals where you can build and further your career, we would like to hear from you!
Applications will be accepted until April 1, 2025.
Interested? Submit a cover letter and resume to:
Rachel Davey
Human Resources Coordinator
Email: Rachel.Davey@unitycu.ca
We thank all applicants for their interest; however, only those selected for further consideration will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including declaration of work history, completion of reference checks, a criminal record check, and a credit check.
